Our Reviews

Good job

The service personnel were friendly, knowledgeable, and professional.

I received great customer service and my car was fixed as requested. Rick and the gentleman who brought me home and picked me back up gave great customer service.I trust Flow Buick with my car surviving needs.

Rick Baxter, service advisor, greeted me well as always. He listened to my needs and concerns. Lonny Hawkins, service technician, who has worked on my car before, identified several issues that I was not aware of one of which he corrected today at my request in addition to my previously requested other services. The other issues I will consider at future visits. The issues were shown to me by video which is very helpful. My car was serviced in a timely manner plus washed. Mr Baxter provided costs for three types of tires for my car and made me aware of present discounts. Great team service and guidance!

Great experience, professional service provided.

Great people to work with.

The service rep was very responsive and informative. Kept me updated with the process and helped in every way they could. Good job Kasey

Everyone was so great and helpful

Great, reliable service. You can count on Flow to do the job right the first time.

Replaced tire sensors. But try as they could rear end would not make the noise or jerking motion it makes at times. They said to bring it back anytime it is acting up. Not able to ask more than that. Kassey and Rick gave good assistance.

A very positive experience overall! The ability to schedule my appointment on-line was easy, and the staff I encountered at the dealership were extremely helpful and professional. My Service Manager, Kasey, provided me with helpful information and presented options that were appreciated. She also put me touch with Brandon to educate me on the process of purchasing an extended warranty. Both employees were impressive in their own areas of expertise, and impressive customer-facing representatives of both the dealership, and GMC! I highly recommend the dealership based upon my experience!

Very friendly & efficient

I worked with Kasey this last time. She was great to work with.

No communication

Great customer service

They are doing great

No comment at this time

Friendly service people. Prompt service.

From scheduling, to drop off, to communication in between, and pick up - this was a very easy and stress-free experience. All staff was very helpful, with multiple team members checking on me to see if I needed anything. What a great feeling to pull up and see your vehicle freshly washed!! Rick went above and beyond with his customer service! A true definition of taking care of people! Thank you Flow!

Even though it sounds like a broken record, whenever you do a great job and you’re very considerate of the customer that’s worth repeating over and over. Service department has always done great for me and. Regardless of who it has been, Rick, Kasey, and Gavin , they’ve always provided great care

Easy check-in and quick service. Plenty of communication and a nice video of the truck.

I have to pick up my truck and it was ready when I arrived.

We had a misfueling accident. The dealership was great! They handled our concerns, offered advice and worked efficiently to get our truck back to us quickly!

Like the Saturday service; works good with my schedule.

I was told up front that it would take 2 1/2 hours to complete. I needed a NC inspection and oil change. My car had 13,000 miles and I have a 2024 Terrain. We discussed at 15,000 it was advised to do tire alignment. I decided to wait until my next oil change. I was getting videos from the technician about filters and tire alignment. I said yes to the tire alignment which I thought was going to be extra 20.00 that was discussed with the customer service I was surprised when it was 357.00. I may shop around next time for my car service. But it’s always a plus when the car is cleaned and my tires are shiny, I don’t get that any where else. Thanks.

Communication, quality of work and their hospitality

Good Job

Was able to find the truck I"ve been looking for. Got a great deal on price and financing.

Great customer service!

Spent way to long with a video, that was a waste of my time. I just needed to oil pump fixed. Then there where more parts added to the bill that we were not aware. My husband was told on Friday that the truck would be completed on Monday. It was not. Then told it would be completed on Tuesday morning. It was not. It was late Tuesday when it was finally completed.

Loved the face to face interaction with the staff . I felt like a valuable customer. There was a welcome environment without pressure. Everyone were transparent and answered my questions without hesitation. The best ever car purchase I had experience. All my needs were met, a basic car right price.

Checkin was quick and easy and the service took far less time than anticipated. Was kept in the loop the entire time.

They found the issue and took care of it

All the associates were very nice and attentive. They also helped by explaining details about the services. I never did get the updates about the services thru the text system as I waited. The dealerships manager had a staff meeting. It was interesting listening to how he focused on customer service and team building. He even offered the customers in the waiting room breakfast. Thanks..lol

Very courteous, friendly

I came for code determination. The tech found three reasons for the three codes. One code was for a trailer brake system. He said the reason for the code was a bad switch. I had the switch replaced with GM parts, and what? the trailer break code is back on! So the first repair did not work so I had to buy new part and not work. Thus the two stars. Tech is 0 for 1 in diagnosis. Does not give me confidence for the other two code solutions.

Professional & quick service. Very grateful for GMC-Chevrolet weekend service staff.

Made an appointment took 2hrs for oil change and complimentary wash is ridiculous.

As usual, all went well and everyone was courteous and friendly

i had the privilege of working with a young lady name Casey M. she was on a scale of 1-10 she was absolutely exceedingly and exceptional, I suffer with a combination (ptsd) post mil. her knowledge and calming approach was very professional and knowledgeable, her honesty,calm demeanor was well received and appreciated. you represented GMC very professionally. keep up the good work.

Brian was amazing. He kept me updated on the progress of my repairs through the whole process. Big thanks to the garage for carefully making the repairs.

Great job

Very well pleased with service and associate assisting me

Excellent service. Was kept informed with each process.

Jarrell was a pleasure to work with.

Lance, Blake and Marty were extremely helpful during this entire process from start to finish.

I bought the car new in April 2025. The car developped an issue few weeks later. The mechanics at Flow are unable to diagnose the issue and fix it. The issue still remains today, 1 year later.

Prompt, excellent and courteous service. Thank you.

Very friendly and helpful!

Positive experience with Kasey & Chase

Vinny was very willing to spend the time answering all my questions and helping me find the vehicle to fit my needs.

I was greeted upon arriving and kept informed of progress throughout my time there! I could not have had a better experience!

Very efficient

Had one small issue but it was resolved quickly without any problem.

Every single person I spoke to at Flow were amazing and extremely helpful. They went above any beyond, especially Vinny who delivered the car. Exceptional service in every regard!

Was quick and easy.

I have never had a better car servicing experience and with owning cars for 50+ years I have many experiences. Despite being a new customer (I was from out of town) they got me in within an hour of when I called, kept me informed along the process and resolved my problem so I was back on the road in a couple of hours. I would highly highly recommend them if you have a GMC issue. I never complete these surveys but their service (entire staff) was so exceptional, I had to make an exception.

Very quick and efficient service.

I got in very quickly. They finished the service in a short time. Had a nice cup of coffee. The staff is very friendly quick. A great experience.

Fixed the issue quickly

Everything went very smoothly. Lance was amazing both over the phone and in person.

Gavin was exceptional!

BAD I will never go back to flow chevrolet. I went to modern chevy in winston salem . I was at flow for two day . At modern for under two hour.and i test driver.and .My finance was all ready. Flow kept goinging up on price. Modern listen .My saleman at Modern was Mr Trey Massie

Thorough. Got my old car back on the road

BART and Austin worked with us to make the sale happen.

Everything went well!!!

Great staff. Very accommodating and friendly.

Service advisor took the time to tell me what was going on and set up a ride back to my office

Great professional guys

Prompt and professional service to replace my 12V battery on my 2018 Volt. Since it was an unexpected need, I was not able to make an appointment in advance, but my advisor readily helped get me in and the service was excellently completed the same day.

Always greeted warmly. Quick staff to get vehicle in and ready for the shop area. Always a great help with everything

Brought my vehicle in for routine maintenance and had an outstanding experience. The service team was efficient, polite, and provided top-tier treatment. I highly recommend this dealership for hassle-free care!

Excellent service as usual. Can in without an appointment. And they still showed me quick customer service

Communication was good. Service was fast and efficient. Got my truck back faster than I expected, and they washed it, which I didn’t expect but greatly appreciated!

Everyone is very friendly and professional. I love the texts and video updates with what is happening to my vehicle during servicing. I really love the complimentary car wash if your vehicle is dirty. The waiting area is clean and comfortable with complimentary water and coffee drink machine. Great job to your entire team.

Friendly people anger to help

Jeremy got me checked in quickly and kept me updated on my vehicle. He was very easy to work with and work was completed earlier than expected.

Efficient. Work performed well.

Very attentive. Very service oriented. Kept me current on the repair. The after install video is an excellent idea. Top notch service.

Easy start to finish

On line your website says service times at 7:30 am. I picked this time and then on the day before I was to bring my truck in for service I get not available and was rescheduled to 8:30. If the time is not available then don’t have it available on the website. Service was fine I got my truck back before the time I indicated.

Awesome customer service

Fast and friendly service

I left that in a Google review

I received great service from Jeremy Bush, and the work was done quickly :-)

Excellent experience. Rick the service advisor kept me informed.

I’m very happy. Good teamwork. They do excellent work.

Buying our car was easy. We were respected as

I came in for a recall on my 2015 Arcada airbag recall. I had an appointment for 11:00 am. I asked how long it would take. I was told about 2 hours. My wife and I did some shopping and grabbed lunch. We finished a little before 1:00 pm. Since it was almost 2 hours, she dropped me off at the dealership and drove home. They did not get my car fixed until 3:00 pm, twice what they first told me. If I had known it would have taken that long, we could have gone home and come back when they were done. I don't live that far from the dealership.

Always very friendly and informative. The service was completely in timely manner.

The staff at Flow - Winston Salem was fantastic during my purchase process. Blake Holland ensured that the transaction was smooth and as quick as possible. Vinny was extremely knowledgeable on the vehicle and was very thorough in demonstrating all features of my new truck. Very happy with my purchase!

I was very impressed when my repair was completed at the time they said it would be. The part and repair was finished in the timeframe frame stated and they were courteous, I would rate them a 10 and recommend them to my family and friends.

It was slow but everyone was nice

Efficient service

The Flow body shop was beyond professional, timely, transparent, supportive, empathetic, patient,, with every aspect of the repair process!!

Very slow. They keep changing the complication times

Great service, always.

It was awesome. The staff is super friendly and the process was painless. Thank you Flow Chevy for helping me get my new truck!

Kasey provided great customer service and was very helpful with explaining how my CarPlay gets connected to my new phone.

The repair was taken care of quickly, service department efficient and friendly. I am very pleased with the whole experience.

Rick was so pleasant to work with.

Everyone was very helpful and nice .

Excellent experience. Vinny Lungo bent over backward to help me. He and his sales manager did everything possible to answer my questions and put me in a new vehicle. Thank y'all for everything.

Everything was handled well. Jeremy considered our needs and was very accommodating. He is a treasure in your service department.

The tailgate on my 2024 3500HD Silverado which was seriously damaged by the service technician when he let the service bay door fall on the tailgate. The dealership appears to have replaced the tailgate with a new one. The accident was completely preventable and the service technician should be reprimanded.

Everyone was great, prompt, and professional. Great experience

Brandon and the sales team at Flow GMC was amazing on the purchase of our 2026 Hummer EV SUT. They took all the time necessary to handle every question and concern, providing resources around the purchase experience, and making it truly enjoyable. We will 100% return to Brandon and the Flow Auto team. Thank you all so much.

On the day of my appointment Jeremy was professional , courteous, and made the process so easy and effortless. I was grateful because I was already having a difficult day and that was the last place I wanted to be so thank you Jeremy. Also, the day before I came directly to flow because my partner did not have time to make the call so when I arrived the gentlemen made it easy to set the appointment so thank you for having such informed and professional people in your establishment. It’s true the front line people really do make a huge difference! Oh and my car was serviced and cleaned so a huge thank you!😊

On time

2.5 hours to get tires rotated seems like a very long time.

John Brinson was friendly and professional

Service was great. Stayed much longer than anticipated.

It seemed like 2.5 hours for an oil change, tire rotation and balance was a long time!!

Rick took great care of us!

Every was friendly and knolledgeable.

Awesome service

Very professional and courteous!!! Good people!!! Excellent staff!!!

everything went weill

They kept me informed and I had the option of saying no.

Everything was great. The windshield was back ordered which held everything up, but was no fault of the body shop. My car looked beautiful when it was finished. Really nice job.

Very knowledgeable and respectful

Everything went smoothly and the worker that helped me did a really good job in helping me understand what my truck needed. 10/10 experience.

Price was excellent. Got great value for my trade in. Answered all of my questions along the way. Got a great deal and worked hard for to get that deal for me. Very pleased with this purchase.

Great service. Rick Baxter is an excellent service advisor

Technician completed another tire balance stating they were out of balance again for the second time in 2 weeks. The vibration is still there with little to no improvement Feeling the vibration in the seat and floor you can see the mirror vibrate also I did notice a weird feeling when the truck was shifting from a stop maybe this will help Thanks

Very easy

They was very friendly and helpful. Great customer service.