Our Reviews

Fixed the issue quickly

Everything went very smoothly. Lance was amazing both over the phone and in person.

Gavin was exceptional!

Good job

The service personnel were friendly, knowledgeable, and professional.

I received great customer service and my car was fixed as requested. Rick and the gentleman who brought me home and picked me back up gave great customer service.I trust Flow Buick with my car surviving needs.

Everyone is very friendly and professional. I love the texts and video updates with what is happening to my vehicle during servicing. I really love the complimentary car wash if your vehicle is dirty. The waiting area is clean and comfortable with complimentary water and coffee drink machine. Great job to your entire team.

I bought the car new in April 2025. The car developped an issue few weeks later. The mechanics at Flow are unable to diagnose the issue and fix it. The issue still remains today, 1 year later.

Prompt, excellent and courteous service. Thank you.

On the day of my appointment Jeremy was professional , courteous, and made the process so easy and effortless. I was grateful because I was already having a difficult day and that was the last place I wanted to be so thank you Jeremy. Also, the day before I came directly to flow because my partner did not have time to make the call so when I arrived the gentlemen made it easy to set the appointment so thank you for having such informed and professional people in your establishment. It’s true the front line people really do make a huge difference! Oh and my car was serviced and cleaned so a huge thank you!😊

On time

2.5 hours to get tires rotated seems like a very long time.

I came for code determination. The tech found three reasons for the three codes. One code was for a trailer brake system. He said the reason for the code was a bad switch. I had the switch replaced with GM parts, and what? the trailer break code is back on! So the first repair did not work so I had to buy new part and not work. Thus the two stars. Tech is 0 for 1 in diagnosis. Does not give me confidence for the other two code solutions.

Professional & quick service. Very grateful for GMC-Chevrolet weekend service staff.

Made an appointment took 2hrs for oil change and complimentary wash is ridiculous.

As usual, all went well and everyone was courteous and friendly

Very friendly & efficient

I worked with Kasey this last time. She was great to work with.

No communication

Great customer service

Very courteous, friendly

I was told up front that it would take 2 1/2 hours to complete. I needed a NC inspection and oil change. My car had 13,000 miles and I have a 2024 Terrain. We discussed at 15,000 it was advised to do tire alignment. I decided to wait until my next oil change. I was getting videos from the technician about filters and tire alignment. I said yes to the tire alignment which I thought was going to be extra 20.00 that was discussed with the customer service I was surprised when it was 357.00. I may shop around next time for my car service. But it’s always a plus when the car is cleaned and my tires are shiny, I don’t get that any where else. Thanks.

Communication, quality of work and their hospitality

Brandon and the sales team at Flow GMC was amazing on the purchase of our 2026 Hummer EV SUT. They took all the time necessary to handle every question and concern, providing resources around the purchase experience, and making it truly enjoyable. We will 100% return to Brandon and the Flow Auto team. Thank you all so much.

Excellent service as usual. Can in without an appointment. And they still showed me quick customer service

Communication was good. Service was fast and efficient. Got my truck back faster than I expected, and they washed it, which I didn’t expect but greatly appreciated!

Rick Baxter, service advisor, greeted me well as always. He listened to my needs and concerns. Lonny Hawkins, service technician, who has worked on my car before, identified several issues that I was not aware of one of which he corrected today at my request in addition to my previously requested other services. The other issues I will consider at future visits. The issues were shown to me by video which is very helpful. My car was serviced in a timely manner plus washed. Mr Baxter provided costs for three types of tires for my car and made me aware of present discounts. Great team service and guidance!

Great experience, professional service provided.

Great people to work with.

The service rep was very responsive and informative. Kept me updated with the process and helped in every way they could. Good job Kasey

Everyone was so great and helpful